Privacy Policy

Introduction

Eonrender is a professional visualization agency specializing in high-quality 3D renderings, animations, and interactive experiences. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.

This policy is effective as of September 2025 and may be updated periodically.

Information We Collect

We collect information to provide you with our services and to improve your experience. This includes information you provide directly to us, as well as information collected automatically.

Information You Provide Directly:

• Contact Information: Your name, email address, and phone number, which we use to communicate with you about your projects and our services.
• Project Details: Information about your design projects, such as architectural drawings, 3D models, material preferences, and design feedback. We use this to understand your needs and deliver your requested services.
• Billing Information: Payment details needed to process transactions and manage your account. We use a secure third-party payment processor, Stripe, for these transactions.

Information Collected Automatically:

When you visit our website, we automatically collect certain information to improve our services and analyze performance. This includes:

• Usage Data: Your IP address, browser type, operating system, and the pages you view. We use this to diagnose technical issues, analyze user demographics, and ensure our services are secure.
• Cookies and Similar Technologies: We use cookies to enhance your experience, analyze website traffic, and remember your preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To fulfill our contractual obligations, manage your projects, and communicate with you about project updates.
• To Improve Our Services: We analyze usage data to understand how our website is used and to make improvements.
• For Marketing and Communication: To send you promotional materials, updates, or follow-ups. You can unsubscribe from these emails at any time.
• To Process Transactions: To manage billing and process secure payments.
• For Legal and Security Reasons: To ensure compliance with legal obligations and protect our services from fraud or security threats.

Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

• Consent: When you explicitly give us permission, such as by subscribing to our marketing emails. You have the right to withdraw your consent at any time.
• Contractual Necessity: When we need your information to fulfill our services to you, like completing a rendering project.
• Legitimate Interests: To analyze website performance, improve our services, and ensure security. We only process data this way when it does not override your privacy rights.

Data Storage and Security

We take the security of your data seriously. We have implemented robust security measures to protect your information, including:

• Encryption: Protecting sensitive data during transmission.
• Access Controls: Restricting access to personal data to only authorized personnel.
• Regular Security Reviews: We continuously review and enhance our security practices.

Third-Party Service Providers

We share your information with trusted third-party providers who help us operate our business. These providers are contractually obligated to protect your data in accordance with their own privacy policies.

• Payment Processing: We use Stripe to securely handle payments.
• Analytics & Performance: We use Google Analytics and Hotjar to understand website traffic and user behavior, which helps us improve our site's layout and functionality.
• Marketing & CRM: We use HubSpot and Apollo to manage customer relationships and our outreach efforts.
• Project Management: We use ClickUp to organize and track your rendering projects.

Your Rights (GDPR & CCPA Compliance)

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@eonrender.com. We will process your request within 30 days.

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your data under certain circumstances, though we may retain some information for legal or legitimate business purposes.
• Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
• Data Portability: You can request a copy of the personal data you have provided to us in a structured, machine-readable format. This does not extend to internal analytics or proprietary business data.
• Withdrawal of Consent: You can withdraw your consent for any data processing that is based on your consent.

Cookies Policy

We use cookies and similar technologies to enhance your experience. These cookies help us:

• Improve Website Functionality: Remember your preferences and make it easier to navigate our site.
• Analyze Performance: Understand how visitors use our site and where they encounter issues.

You can control cookies through your browser settings. Be aware that disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain project-related data for a certain period to facilitate future client requests. Once data is no longer needed, we securely delete or anonymize it.

Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will act quickly to assess and mitigate the impact. If required by law, we will notify affected users within 72 hours via email or a public announcement. This notification will include details on the nature of the breach, the data affected, and the steps we are taking to address it.

International Data Transfers

As we are based in the United States, your information may be transferred to, stored, and processed in the U.S. If your data is transferred outside of your country of residence, we ensure it is protected by appropriate safeguards in compliance with applicable data protection laws.

Automated Decision-Making

We may use automated tools for marketing segmentation and analytics to personalize your experience. However, we do not engage in automated decision-making that would have a significant legal or similar effect on you without your explicit consent.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Email: support@eonrender.com